FAQs – Frequently Asked Questions
1. How many rooms are available at your hotel in Gurgaon?
A. We have 30 rooms across Deluxe Rooms & Superior Rooms to accommodate our guests besides our Serviced Apartments – Studio, One BHK & Two BHK Residences.
2. Is your hotel suitable for corporate stays?
A. Yes, our boutique hotel is ideal for corporate stays, and we offer special rates for bulk bookings.
3. Can I book multiple rooms for a group or corporate event?
A. Certainly, we can accommodate bulk bookings to cater to your group or corporate needs.
4. Is Wi-Fi available at your hotel, and is it complimentary?
A. Yes, we offer complimentary Wi-Fi access to all our guests, making it convenient for business travellers.
5. How often is housekeeping provided?
A. Housekeeping services are offered every alternate day to maintain your comfort and privacy.
6. Can we host gatherings or events on the terrace?
A. Absolutely, our spacious terrace is perfect for get-togethers, corporate events, or any special occasions.
7. Is your hotel couple-friendly?
A. Yes, we are a couple-friendly hotel and provide a comfortable and safe environment for all our guests.
8. Is your hotel close to Medanta Hospital?
A. Our hotel is just 400 meters away from Medanta Medicity Hospital, making it ideal for Medical Tourists visiting here.
9. What is the distance from your hotel to Artemis Hospital?
A. We are less than 3 km away from Artemis Hospital, ensuring easy access for those visiting Artemis.
10. How far is your hotel from the airport, and what is the best way to get there?
A. Our hotel is a 30-minute drive from the Delhi airport, and we can arrange transportation for you upon request.
11. Do you offer secure parking for guests?
A. Yes, we provide secure parking facilities for the convenience and peace of mind of our guests.
12. Can I request an extra bed in my room?
A. Yes, we can arrange an extra bed in your room upon request and additional charges.
13. Do you offer food service at your hotel?
A. Yes, we provide on-site dining options, including breakfast, lunch, and dinner with additional cost. Room service is also available.
14. Is smoking allowed in the rooms?
A. No, our rooms are non-smoking. Smoking is allowed in designated areas only.
15. Can I book tours and local activities through the hotel?
A. Yes, our front desk can assist you in booking tours and local activities.
16. Are Pets are allowed in your property?
A. Pets – Only 1 small Dog of less than 20kg is permitted, no other pets of any kind are allowed. For any further information, you can contact the property while doing the booking. 2900/- Per stay Additional charges need to pay.
17. Is there a fitness center on the premises?
A. Yes, we have a fitness center which is complimentary for all our guests.
18. Can I request a late check-in or out?
A. Yes, when you book Superior category rooms you will get complimentary Late check-in or check-out upto 4 hours. For lower category booking, its subject to availability. Please check with the front desk for exact timings.
19. Is room service available around the clock?
A. Our room service is available during specified hours. Please check with the front desk for details.
20. Can you accommodate dietary restrictions for meals?
A. We can accommodate dietary restrictions. Please inform us in advance.
21. Can I do Early Check in? What is the Process?
A. Early Checkin Charges (Regular Checkin Time 2pm) – Between 12pm to 2pm – Complimentary, subject to availability Between 9am to 12pm – Half Day charges Before 9am – Full Day charges
22. Can I do a Late Checkout? What is the process?
A. Late Checkout Charges (Regular Checkout Time 10am) – Between 10am to 12pm – Complimentary, subject to availability Between 12pm to 3pm – Half Day charges After 3pm – Full Day charges
23. My flight arrives early, can I pay extra and check-in a few hours earlier?
A. Yes sure, but we have a better suggestion – just book the “Superior” category of your desired Apartment, it will give you complimentary early check-in OR late check-out by 4 hours besides multiple extra amenities for a comfortable stay.
24. Do you allow visitors?
A. Any kind of commercial or semi-commercial activity is not allowed. Day visitors may be allowed but with prior intimation and after providing valid ID Proof. Overnight visitors are not allowed unless approved and paid for in advance.
25. Do you have an Airport pick-and-drop facility?
A. Yes, We do arrange pick up and drop from Airport as well as from the Railway station. That comes with nominal additional charges and Our drivers are carefully chosen and are well-trained in ethics and passenger safety.
Our FAQs didn’t resolve your queries?
Below are several ways to contact us
Phone Sales Team
For any other questions, please feel free to Call our Phone Sales Team directly at (+91) 8588827000 during business hours.
Get a Call Back
Please fill the Call Back Form at the bottom right of this page and someone from our Team will call you within 10 min during business hours.
Get a Call Back
You can also Email us and our Support Team will get back to you within a jiffy. Our Email address is – sales@zengurgaon.com
Drop-in for a Visit
Please feel free to come across at the property and grab a cup of coffee with our Sales Team and get answers to all your queries about the ZEN Medicity stay experience!
